Second deposit, first check

Verified once at Slotmonster Casino, then paid without the pause

The licence requires us to confirm who you are, and a complete file clears in about 29 hours.

Start my verification

Licensed gamingOGL/2014/9842/943 issued by Gaming Control Board Curaçao

The short answer

Everything the check covers, before you send a thing

Most players fear a long, vague wait; six lines settle the who, the why and the how long.

Who checks

Slotmonster Casino N.V.

Under which licence

Gaming Control Board Curaçao, OGL/2014/9842/943

How long

29 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Clear file

Send your papers the way we read them

After these four moves you will know exactly what lands in an approver's hands, and in what order.

Four corners, no glare

By the time you open the upload screen, have your identity document flat, uncropped and lit from the front; a phone photo taken on a table beats one held in your hand, since glare is the usual reason a copy comes back.

An address we can read

Next comes the document with your name and home address on it, dated within the last few months; full page, all four corners visible, and nothing folded over the address block.

Show the name, mask the digits

Then you tie a payment method to your name: open the wallet or bank app, screenshot the page showing your name beside the card or account, and hide nothing but the middle digits.

After you press send

Once the last file lands, an approver reviews the set and answers by e-mail; keep an eye on the inbox you registered with, because a blurred edge means one more round and another wait.

Four uploads

What a clean file buys you

Once you have read this you will know which paper answers each question an approver asks.

Proof of identity

ConfirmsYour name, face and date of birth

Must showAll four corners, photo clear, no glare

Proof of address

ConfirmsWhere you actually live now

Must showYour name, home address, recent date

Payment method verification

ConfirmsThe account or card is yours

Must showYour name beside the masked digits

Get it through on the next send

Why was my photo cut back? Any trim of the frame drops the edges, and a checker who cannot see the whole card refuses it on sight. Send the original photo, uncropped Keep all four corners inside the frame

One spelling, everywhere. A nickname on the account or an address from last year makes the paper and the profile disagree, so the match fails. Update your profile to the exact spelling Send a bill showing the address on file

Why is half the card dark? Glare, a thumb or a shadow over a line hides detail the checker needs, so the file cannot be accepted as it stands. Reshoot in daylight, flat on a table Wipe the lens and avoid flash

The licence asks, not suspicion

Slotmonster Casino N.V. holds licence OGL/2014/9842/943 from the Gaming Control Board Curaçao, and that licence obliges us to know where player money comes from. Standard AML practice, applied to everyone, never a sign that you did something wrong.

Depending on your situation, one or more of the following could be asked for.

Recent bank statements
Payslips or an employment letter
A tax notice showing income
Proof of a property sale
A pension or benefit statement

No surprises

Read this before a request arrives

Useful the moment a request appears on your screen and you want the reason behind it.

Clearing the first cash-out

Cashing out for the first time opens the file, so proof of identity, proof of address and payment method verification are collected before anything is released.

Getting the records aligned

A swapped surname, an old street or a different birth date between profile and paper triggers a fresh look, and matching documents settle it.

Affordability review

Asking for a higher cap on deposits means a fresh look at affordability, so income or savings papers are requested alongside identity checks.

How do you know my age?

Doubts about age bring proof of identity to the front of the queue, since the 18+ rule of this market applies to every player without exception.

Mid-check right now

Will you ask me for documents again?

Our checks run on the same plain rules the licence sets for every player here.

Will I have to send my documents all over again later?+

Only if something on them changes. Once your identity and address are approved, the files stay on record and you will not be asked for the same papers again. A new card, a move to another suburb or a fresh address document will start a short re-check.

At what point do I have to be verified by?+

Verification must be complete before your first withdrawal. We can ask earlier, at sign-up or when you make your first deposit, so the wait never lands on the day you want your winnings.

My surname changed since my ID was printed, what now?+

Send the identity document you hold now alongside something that shows the change, such as a marriage or change-of-name certificate. We link the two so the name on your account matches the name on the file. Do this before your first withdrawal and the check stays quick.

Why are you asking me where my funds came from?+

Our Curaçao licence requires a routine source of funds check on players, and it applies to everyone rather than to you in particular. It is an anti-money-laundering step, not an accusation. A payslip, a bank statement or a sale record is usually all we need to close it.

How long does the whole verification take?+

Allow around 29 hours from the moment your files land with us. Most of that is the review itself, and clean documents clear far sooner. If a file is blurred or a corner is missing, the clock restarts when the replacement arrives.

Are my documents protected once they are uploaded?+

Files travel over 256-bit SSL and are seen only by the team that reviews them. We use them to confirm who you are, which is what the licence asks of us. Data requests go to [email protected].

Can I send the photos from my phone instead of a scanner?+

Yes, a phone camera is fine as long as all four corners sit inside the frame and no light spills across the page. Hold the handset flat above the document rather than at an angle. Send the images in colour and check that the text reads clearly before you finish.