Get answers fast

From stuck to sorted: contact Slotmonster Casino

Reach a real person any hour of any day through live chat, e-mail or phone, because support runs 24/7.

Get in touch Verified by iTech Labs

Paid today

236,391 A$

7,726 Playing now

Licensed gamingOGL/2014/9842/943 issued by Gaming Control Board Curaçao

Fast payoutsAverage withdrawal in 7 minutes, up to A$38,000 per transaction

Data protection256-bit SSL encryption securing every session

Need a hand now

Three ways to a real person

By the end you'll know which channel suits your question and how fast it answers.

Need help right now?

Best for quick fixes like login trouble or a bonus question, and live chat usually answers within 3 minutes.

Start chat

Have a detail to spell out?

Best for documents and detailed queries, and messages to [email protected] get a reply within 2 hours.

Write email

Speak to a person now

Best for anything urgent you want to talk through, and calling +61 2 0830 4098 (AEST) reaches someone in about 3 minutes.

Call us

Playing from Australia

You're playing from Australia, here's your support

It clears up the main worry players here have: who to call and who watches over the site.

How to reach us

Phone+61 2 0830 4098

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceGaming Control Board Curaçao, OGL/2014/9842/943

Getting help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Four steps to a ruling

Complaint path from first message to regulator

Slotmonster Casino logs every complaint in writing and answers each one on the record.

Where do I send my complaint?

Spell out what went wrong in an e-mail, add the dates and amounts, and send it to [email protected]. A person reads it and replies in writing.

Chasing a reply that never came?

Ask for a reference number on the same message. That number follows your case between teams, so nothing restarts from scratch and you always have a record.

Ask for a second look

Slotmonster Casino hands unresolved disputes to a senior team member who reviews the file again. Expect a fresh written answer rather than a repeat of the first one.

Slotmonster Casino licence holder route

Still stuck? Take the reference number and our written replies to the Gaming Control Board Curaçao, the regulator that licenses this casino, and lodge the case there.

Slotmonster Casino emails

The right inbox for what you need

One look tells you which inbox handles your matter so nothing sits in the wrong queue.

Your account

General support[email protected]

Document verification[email protected]

Money matters

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Slotmonster Casino licence holder

Slotmonster Casino N.V. in short

After this block you will know exactly which company holds the licence and where to write to it.

Company

Legal nameSlotmonster Casino N.V.

Company number310538 (Curaçao)

Registered addressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2014/9842/943

Written contact

Support e-mail[email protected]

Knowing the wait

Answer times by channel

Useful the moment you are staring at a screen and wondering whether anyone is there.

Live chat

Chat hours24/7 live support

Chat first reply3 minutes

Clock used hereAEST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+61 2 0830 4098

Phone waiting time3 minutes

Ready first, answered faster

Line up the following before you open chat or dial, and the first reply usually closes the case.

Your registered e-mail address
Account number or player ID
Screenshots of the issue
Payment method and amounts
Photo ID for verification

Answer desk

Twelve-line clarity on tap

Slotmonster Casino keeps its replies short, because a fast answer beats a polite essay.

trustDo I need to speak English to reach support?+

No. Our team answers in English, German, Finnish and Norwegian, so you can write in whichever of those feels easiest. Pick the language when the chat window opens. An answer in another language may take a moment longer to find the right person.

trustWhen can I get a copy of my personal data?+

You can ask whenever you like. Write to [email protected] and the team confirms the request, then sends a copy or deletes what the law allows. Expect a reply within a couple of days, with the full file following once identity is confirmed.

trustWhy does proving my identity take a day?+

Documents land in a queue and each one is checked by a person, not a machine. Our typical turnaround is 29 hours from the moment the last file arrives. Blurry photos or a name that does not match the account restart that clock, so send clear shots first time.

trustWhat if I want to shut my account and stop playing?+

Say so in live chat and the agent starts the closure on the spot. Ask for self-exclusion instead if you want a firm block on all play, and it can be added to the National Self-Exclusion Register. Withdraw any balance before you close, because a closed account cannot be reopened.

trustWhere do I go if the answer falls short?+

Ask the agent to escalate it to a supervisor, and if that still does not settle things, e-mail [email protected] with your account email and a short timeline. An unresolved complaint can then be taken to the Gaming Control Board Curaçao, our regulator.

trustWhen is a human on the other end of chat?+

Always. Live chat, phone and e-mail run around the clock, every day of the year, in Australian Eastern Standard Time. There is no window that closes at midnight and no weekend gap. Typical waits are three minutes on chat, two hours by e-mail.